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The 50 Most-Frequently Cited Articles
in Journal of Hospitality & Tourism Research as of September 1, 2008 -- updated monthly
Most-cited rankings are recalculated at the beginning of the month.
Rankings are based on citations to articles on this journal site from articles in HighWire-hosted journals.
| 6. |
Laurel Scanlan, Janelle McPhail |
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Forming Service Relationships with Hotel Business Travelers: The Critical Attributes to Improve Retention |
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Nov 01, 2000; 24: 491-513.
(In "Article")
[Abstract]
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| 7. |
Moshe Davidow |
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The Bottom Line Impact of Organizational Responses to Customer Complaints |
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Nov 01, 2000; 24: 473-490.
(In "Article")
[Abstract]
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| 8. |
Michael A. McCollough |
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The Effect of Perceived Justice and Attributions Regarding Service Failure and Recovery on Post-Recovery Customer Satisfaction and Service Quality Attitudes |
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Nov 01, 2000; 24: 423-447.
(In "Article")
[Abstract]
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| 9. |
Anna S. Mattila |
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The Impact of Culture and Gender on Customer Evaluations of Service Encounters |
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May 01, 2000; 24: 263-273.
(In "Article")
[Abstract]
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| 10. |
Tony Simons, Karthik Namasivayam |
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The Eye of the Beholder: Hotel Company CEO Perceptions of Threats and Opportunities |
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Nov 01, 1999; 23: 354-370.
(In "Article")
[Abstract]
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Last Updated: 09/03/2008 11:15:52
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